Refund policy

Returns are accepted up to 14 days after purchase for store credit only in the form of a digital gift card. Any requests made after the 14 days will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging free of stains, odors, and pet hair. You’ll also need the receipt or proof of purchase. Items returned with the tags removed or in used condition will not be eligible for a refund.

The buyer will be responsible for shipping fees unless deemed a faulty product. Original shipping costs are non-refundable.

To start a return, you can contact us at ali@lassiesandlassos.com. Please allow 2 business days to receive a response with instructions for your return.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at ali@lassiesandlassos.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 3 business days after delivery to start your claim. 

Exceptions / non-returnable items
Personalized items cannot be returned or exchanged as they cannot be resold. Please review your order carefully before confirming. Get in touch if you have questions or concerns about your specific item before placing your order. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are only accepted if your items are deemed defective from the manufacturer. Please make sure the sizing is correct before ordering and reach out to ali@lassiesandlassos.com if you have any specific questions.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if approved or not for store credit.

 

• Lassies & Lassos is not responsible for lost, stolen, damaged or marked delivered shipped items
• We are not responsible for delays from USPS, UPS or FedEx shipments.